FAQ's

  • What currency are the prices do I see in checkout?
  1. Prices are in USD.
  • How much shipping cost?
  1. Shipping is free to US & To Rest of world
  • I just placed an order, when will it ship?
  1. We try our best to ship items as fast as we can. Please allow 2 days production time for your order to ship out.
  2. The typical delivery time frame To United States is 7-14 business days,
  3. The typical delivery time frame To Rest of world is 10-20 business days.
  4. However, you may receive your items much earlier.
  5. Tracking numbers will be updated 3 days after your order has been Shipped. If you don't have a tracking number after 7 business days, please email us at info@girlydonna.com.
  • I am not in love with my order, can it be returned? What if there is an issue?
  1. We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product, we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
  2. Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
  • Can I cancel my order?
  1. You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent, please use our easy return system to get a full refund.
  • I have entered an incorrect address what do I do now?
  1. If you have miss spelled or auto filled in an incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at info@girlydonna.com. If the given address is wrong, we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
  • How long does shipping take?
  1. Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average for shipping time to US is (7-14) business days & To Rest of world is between (10-20) business days
  • I have a question that wasn't answered, can you please help
  1. Absolutely! We are here to help you! Please send us an email to info@girlydonna.com, and we will be happy to assist you in any way we can.
  2. We do receive a large number of emails, if you wish to get a prompt response, please attach your order number and address the problem clearly, thanks.