14 - Day's Return & Exchange Policy

  • We want you to feel comfortable and confident when shopping at GirlyDonna, that’s why we offer a 14-day's return & exchange policy. If for any reason you're not satisfied with your purchase, you may return or exchange the unused item in its original condition as long as you contact us within 14 days from the delivery date.

Return & Exchange Conditions

  1. Items returned without authorization will not be accepted.
  2. The time frame for return & exchange must not exceed 14 days from when the original order was received.
  3. All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way.
  4. . When returning or exchanging items, customers responsible for the return fees & must use a shipping method that has tracking on it. Returns or exchanges with no tracking will not be processed.

Non-Refundable Items

  1. Final Sale items are not eligible for refund, exchange or resize.
  2. Items without jewelry tag or that have been worn, damaged or altered are not refundable, and will be returned to the customer at their expense.
  3. Items that were worn, or sent to you as Replacement/Exchange are not refundable.


  • Returns will be processed within 5 days upon receiving your package. The refund will be issued to your original payment account .

Cancellation Policy

  • We want your order to be made just the way you want it! Please review your order information before submitting your order. .
  • For more information or inquiries, please  Contact Us .